Our Policies

 

Product Information
The fossils product we sell are described as “Real or Natural” on the item description.  Manmade products are described as “Replica" on the item description.   Product lines with described sizes are approximate only, not exact.  The photos shown are taken from the whole lot,  customers will receive one similar to the photo. 

When ordering fossils, please keep in mind that “no two” items, created by nature, will be exactly alike.  The colors, sizes and shapes will vary.  Some will have natural imperfections such as blemishes, scars or small chips due to aging and environment in which they lived.  We will do our best to pick the nicest product we fro the lot.

Some products will have a tag marked such as “Made in China, Made in Peru”, to indicate the country of origin.  This will ensure that the products we sell came from reliable distributors.

Warning!  Animal teeth and other products are not for children.  They have sharp edges and points.  Also, they are choking hazard for small children.

 

Order Processing
We accept orders within the 48 Contiguous United States ONLY.  Shipping address must be a physical address.  No PO BOX.  You may place orders using our online store and Paypal payment gateway.  We also accept phone orders with credit card payment.  Your credit card will be charged before we ship your order. 

 

Pricing
Prices are subject to change without notice.  In the event of misprint on Paul Online Ventures Inc, such as error in the price, we will honor the price when a sale has been completed.  If an incorrect amount has been charged to your credit card, Paul Online Ventures will credit it back to the card used.

 

Payment Policy
Paypal is our preferred method of payment.  Immediate payment is required in order to complete the transaction.  We ship orders based on the Handling Time Policy. 

 

Shipping Policy
We ship orders within the 48 Contiguous United States Only.  No international shipping please.  Tracking number will be provided, if available.  Items will be shipped based on the Handling Time Policy.  We ship orders from Monday – Saturday (except Holidays, company traditional vacation and closing days).

We accept combined shipping for multiple items purchased within the same day.

 

Handling Time Policy
We process orders within 3-business days from the receipt of payment.  We ship orders from Monday – Saturday (Except Holidays and company traditional vacation).

 

Returns Policy
The buyer has 20 days to return the item.  Buyer pays the shipping cost.  The item must be in good condition and in original packing, if has one, to be eligible for refund.  Delicate items must be in good condition and original packing with tags attached, if has one, to receive refund.  We issue refund only to the cost of the item (less the shipping fee).

Email us at paulonlineventures@gmail.com with the following information.
-  Name of the purchaser
- Order or confirmation number
- Brief description of the reason of return request

 

Claims
In the event of broken items due to transportation, please contact us, by phone or email, on the day you received the package.  

Email:  paulonlineventures@gmail.com
Phone:  (914) 371-2256

We will send a replacement as soon as possible, once we receive the information from you.

 

Privacy Policy

Information Collection, Use and Sharing

Paul Online Ventures, Inc is the sole owner of the information collected on this site.  We only have access to information that you voluntarily give us via registration, purchasing or email.  We will not sell or rent this information to third parties. 

In order to purchase through this website, you will be required to provide us with your shipping and billing information, contact information, and credit number information.  This will be used only in order to complete the order transaction.  In addition, we may also use this information to contact you if we need to.

We may share information with governmental agencies or other companies assisting us in fraud prevention and/or investigation.  We may do so when permitted or required by the law. 

Links To Other Websites
Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at paulonlineventures@gmail.com.